privacy policy

Privacy Policy

Last updated: 17/10/2024

At Batkraft (“we”, “us”, “our”), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when visiting our website, https://batkraft.com , or purchasing from us.

By using our services, you agree to the collection and use of information by this policy.

1. Information We Collect

We collect different types of information from users in a variety of ways, including:

a. Personal Information

When you make a purchase or attempt to purchase through our website, we collect certain information including:

• Your name
• Billing address
• Shipping address
• Payment information (including credit card numbers, UPI, etc.)
• Email address
• Phone number

This is known as “Order Information.”

b. Device Information

We automatically collect information about your device when you visit our website, including:

• Your web browser
• IP address
• Time zone
• Cookies and web beacons
• Information about how you interact with our website

This is known as “Device Information.”

c. Cookies

Cookies are small data files that are placed on your device. They track and store information related to your browsing experience on our website. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect in the following ways:

a. Order Fulfillment

To process your orders, arrange for shipping, and provide you with invoices and/or order confirmations.

b. Customer Support

To provide customer support, respond to your inquiries, and address issues with your orders.

c. Marketing Communications

We may send you emails or text messages about new products, special offers, or other information that we think may interest you.

d. Improve Website Performance

We use Device Information to help us optimize and improve the user experience on our website, including:

• Analyzing how our customers browse and interact with the site
• Monitoring for potential risks or fraudulent activity
• Assessing the success of our marketing campaigns

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

a. Service Providers

We work with third-party companies to help us process payments, ship orders, and conduct marketing. These companies are only provided with the necessary data to perform their services.

b. Legal Requirements

We may disclose your personal information if required to do so by law or to respond to lawful requests or legal processes.

c. Business Transfers

In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

4. Data Security

We take the security of your personal information seriously and have implemented appropriate measures to safeguard it from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Rights

a. Access to Your Data

You have the right to access, correct, or delete the personal information we hold about you. You can request this by contacting us at [insert email address].

b. Opting Out

If you no longer wish to receive marketing communications from us, you can opt out by following the unsubscribe instructions in the emails we send, or by contacting us directly.

6. Data Retention

We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected. After that period, we will securely delete or anonymize your information.

7. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without verification of parental consent, we will delete that information.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page, with the updated date noted at the top.