Refund and Returns Policy

Return and Refund Policy

Eligibility for Returns

• Timeframe: Returns must be initiated within 2 days of receiving your order.
• Condition: The item must be unused, in its original condition, and in the original packaging.
• Documentation: A receipt or proof of purchase is required to complete the return.

Refund Process

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain number of days.

Exchanges

• We only replace items if they are defective or damaged.
• To request an exchange for the same item, email us at support@batkraft.com. Instructions for returning the item will be provided via email.

Shipping for Returns

• Customers are responsible for the shipping costs. Shipping costs are non-refundable.
• If you receive a refund, the cost of shipping will be deducted from your refund.
• If returning an item valued over ₹4,000, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.

Delivery Timeline

• Orders are typically delivered within 3-7 days, and products are shipped within 48 hours.

Policy Updates: Bat Kraft India reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Bat Kraft India. We appreciate your understanding and cooperation.